Global Certificate Course in Social Media Monitoring Platforms

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Social Media Monitoring Platforms: Master the art of online reputation management and social listening. This Global Certificate Course equips you with practical skills in using leading social media monitoring tools.

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About this course

Learn sentiment analysis, brand monitoring, and crisis communication strategies. Ideal for marketing professionals, PR specialists, and customer service teams. Gain expertise in platforms like Brandwatch, Talkwalker, and Sprout Social. Develop data-driven insights for informed decision-making. Enhance your career prospects with this in-demand certification. Enroll today and unlock the power of social media intelligence!

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Course details

• Introduction to Social Media Monitoring & its Importance
• Key Social Media Monitoring Platforms & Their Features
• Setting up and Configuring Monitoring Dashboards
• Data Analysis & Interpretation for Actionable Insights
• Sentiment Analysis & Brand Reputation Management
• Crisis Communication & Management using Social Media Monitoring
• Competitive Analysis & Benchmarking on Social Media
• Measuring ROI of Social Media Monitoring Efforts
• Legal & Ethical Considerations in Social Media Monitoring
• Reporting & Presentation of Social Media Monitoring Data

Career path

Career Role (Social Media Monitoring) Description
Social Media Analyst Analyze social media data to understand trends, brand perception, and customer sentiment. Requires strong analytical and reporting skills.
Social Media Manager (Monitoring Focus) Manage social media presence, including monitoring for brand mentions, crises, and opportunities. Requires excellent communication and crisis management skills.
Community Manager (Monitoring Integrated) Engage with online communities, monitor conversations, and address customer queries. Requires strong interpersonal and communication skills, combined with monitoring expertise.
Digital Marketing Specialist (Monitoring & Analytics) Develop and implement digital marketing strategies, using social media monitoring data to optimize campaigns. Requires a holistic understanding of digital marketing and analytics.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Sample Certificate Background
GLOBAL CERTIFICATE COURSE IN SOCIAL MEDIA MONITORING PLATFORMS
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
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