Advanced Certificate in Customer Relationship Management (CRM)

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CRM mastery is essential for today's businesses. This Advanced Certificate in Customer Relationship Management equips professionals with advanced CRM strategies and best practices.

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About this course

Learn data analysis, salesforce automation, and customer journey mapping. Ideal for marketing, sales, and customer service professionals seeking career advancement. Gain practical skills and industry-recognized certification. Boost your career with proven techniques for enhancing customer satisfaction and loyalty. Elevate your CRM expertise. Explore the program today!

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Course details

• CRM Strategy and Implementation
• Customer Data Management and Analytics
• Sales Force Automation and Pipeline Management
• Marketing Automation and Campaign Management
• Customer Service and Support Optimization
• Social CRM and Customer Engagement
• CRM Technology and Integrations
• Measuring and Reporting CRM Performance
• Ethical and Legal Considerations in CRM
• Advanced CRM Techniques and Best Practices

Career path

Career Role (Customer Relationship Management) Description
CRM Manager (UK) Leads and implements CRM strategies, oversees CRM system upgrades, and manages CRM teams. High demand, excellent salary prospects.
CRM Analyst (UK) Analyzes CRM data, identifies trends, and provides actionable insights to optimize customer relationships. Strong analytical skills are essential.
CRM Consultant (UK) Advises businesses on CRM strategy, implementation, and optimization. Requires strong communication and project management skills.
Customer Success Manager (UK) Focuses on customer retention and satisfaction using CRM data. Develops strong relationships with key clients.
Salesforce Administrator (UK) Manages and maintains the Salesforce CRM system; configures settings and provides user support. High demand due to Salesforce's market dominance.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Earn a career certificate

Sample Certificate Background
ADVANCED CERTIFICATE IN CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
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