Global Certificate Course in Social Media Resolution
-- viewing nowSocial Media Resolution: Master the art of effective online crisis communication. This Global Certificate Course equips you with practical skills to manage online reputation and mitigate social media crises.
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Course details
• Crisis Communication & Reputation Management
• Social Listening & Sentiment Analysis
• Identifying & Responding to Negative Comments & Reviews
• Developing a Social Media Crisis Management Plan
• Legal & Ethical Considerations in Social Media Resolution
• Engaging with Influencers & Community Moderation
• Measuring the Effectiveness of Resolution Strategies
• Case Studies in Social Media Crisis Management
• Best Practices & Tools for Efficient Resolution
Career path
Career Role (Social Media Resolution) | Description |
---|---|
Social Media Manager (UK) | Oversees all social media activity, resolving customer issues and maintaining brand reputation. Requires strong communication and conflict-resolution skills. |
Community Manager (Social Media) | Builds and engages with online communities, actively addressing customer queries and concerns, ensuring a positive brand experience. Excellent communication and problem-solving skills are essential. |
Customer Service Representative (Social Media Focus) | Provides customer support primarily through social media channels, resolving complaints efficiently and effectively. Experience with social media platforms and CRM systems is vital. |
Digital PR & Crisis Management Specialist (Social Media) | Manages online reputation and responds to social media crises, mitigating negative impacts and safeguarding the brand's image. Strong communication and media relations skills are required. |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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