Global Certificate Course in Social Media Resolution

-- viewing now

Social Media Resolution: Master the art of effective online crisis communication. This Global Certificate Course equips you with practical skills to manage online reputation and mitigate social media crises.

4.0
Based on 5,158 reviews

2,551+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

Learn proven strategies for brand protection and customer service. Designed for public relations professionals, community managers, and business leaders, this course offers real-world case studies and interactive exercises. Gain confidence in handling negative comments, fake news, and online bullying. Develop a proactive social media strategy to prevent future issues. Enroll today and transform your approach to online challenges. Explore the course details now!

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course details

• Understanding Social Media Landscapes & Trends
• Crisis Communication & Reputation Management
• Social Listening & Sentiment Analysis
• Identifying & Responding to Negative Comments & Reviews
• Developing a Social Media Crisis Management Plan
• Legal & Ethical Considerations in Social Media Resolution
• Engaging with Influencers & Community Moderation
• Measuring the Effectiveness of Resolution Strategies
• Case Studies in Social Media Crisis Management
• Best Practices & Tools for Efficient Resolution

Career path

Career Role (Social Media Resolution) Description
Social Media Manager (UK) Oversees all social media activity, resolving customer issues and maintaining brand reputation. Requires strong communication and conflict-resolution skills.
Community Manager (Social Media) Builds and engages with online communities, actively addressing customer queries and concerns, ensuring a positive brand experience. Excellent communication and problem-solving skills are essential.
Customer Service Representative (Social Media Focus) Provides customer support primarily through social media channels, resolving complaints efficiently and effectively. Experience with social media platforms and CRM systems is vital.
Digital PR & Crisis Management Specialist (Social Media) Manages online reputation and responds to social media crises, mitigating negative impacts and safeguarding the brand's image. Strong communication and media relations skills are required.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Skills you'll gain

Social Media Strategy Conflict Resolution Data Analysis Community Management

Course fee

MOST POPULAR
Fast Track GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
GLOBAL CERTIFICATE COURSE IN SOCIAL MEDIA RESOLUTION
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment