Certified Specialist Programme in Conflict Resolution for HR Departments

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Conflict Resolution training is crucial for HR professionals. This Certified Specialist Programme equips HR departments with practical skills and best practices in managing workplace conflict.

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About this course

Learn effective mediation techniques, negotiation strategies, and dispute resolution methods. The programme benefits HR managers, specialists, and generalists seeking to improve employee relations. Develop your expertise in conflict management, team building, and communication. Boost your career and become a certified expert. Invest in your professional development. Explore the programme details today and register for the next session!

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Course details

• Understanding Conflict Dynamics and Styles
• Communication and Negotiation Skills for Conflict Resolution
• Mediation and Facilitation Techniques
• Investigating and Addressing Workplace Harassment and Bullying
• Conflict Prevention Strategies and Proactive HR Practices
• Legal and Ethical Considerations in Conflict Resolution
• Developing and Implementing a Conflict Resolution Policy
• Managing Difficult Conversations and Performance Issues
• Utilizing Alternative Dispute Resolution (ADR) Methods
• Post-Conflict Analysis and Evaluation

Career path

Career Role (Conflict Resolution Specialist) Description
HR Conflict Resolution Advisor Provides expert advice and support to HR teams on conflict management, mediation and grievance procedures, ensuring compliance and fairness.
Senior Workplace Mediator (Certified) Experienced mediator with proven success resolving complex workplace disputes, reducing conflict escalation, and fostering positive work environments.
Employee Relations Specialist (Conflict Management) Investigates employee relations issues, manages disciplinary processes and conducts conflict resolution interventions, promoting a harmonious workplace.
Industrial Relations Officer (Conflict Resolution) Focuses on preventing and resolving collective bargaining disputes, negotiating agreements, and maintaining positive relationships with trade unions.
HR Business Partner (Conflict Resolution Focus) Provides strategic HR support to specific business units, including conflict resolution expertise and proactive conflict prevention strategies.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Sample Certificate Background
CERTIFIED SPECIALIST PROGRAMME IN CONFLICT RESOLUTION FOR HR DEPARTMENTS
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
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