Career Advancement Programme in Social Media Customer Relationship Management
-- viewing nowSocial Media CRM Career Advancement Programme: Elevate your career in customer service. Designed for customer service professionals, social media managers, and marketing teams.
4,238+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
About this course
100% online
Learn from anywhere
Shareable certificate
Add to your LinkedIn profile
2 months to complete
at 2-3 hours a week
Start anytime
No waiting period
Course details
• Social Listening and Sentiment Analysis
• Crisis Communication Management on Social Media
• Building and Engaging Online Communities
• Content Strategy for Social CRM
• Social Media Analytics & Reporting
• Customer Service Best Practices on Social Media
• Tools and Technologies for Social CRM
• Ethical Considerations in Social CRM
• Measuring ROI in Social CRM
Career path
Career Advancement Programme: Social Media CRM (UK)
Job Role | Description |
---|---|
Social Media Manager | Develop and execute social media strategies, manage community engagement, and analyze performance metrics. A key role for brand building and customer retention. |
Social Media Specialist (Customer Service) | Provide exceptional customer service via social media channels, resolving issues and building positive relationships. Focuses on immediate customer needs and online reputation management. |
Community Manager | Cultivate a thriving online community, fostering engagement and brand loyalty through interactive content and proactive communication. Essential for long-term customer relationships. |
Social Media Analyst | Analyze social media data to identify trends, measure campaign effectiveness, and provide insights for strategic decision-making. Critical for data-driven improvements. |
CRM Specialist (Social Media Integration) | Integrate social media data with CRM systems to provide a holistic view of the customer journey. This bridges social media and sales data for optimized customer experience. |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
Why people choose us for their career
Loading reviews...
Frequently Asked Questions
Course fee
- 3-4 hours per week
- Early certificate delivery
- Open enrollment - start anytime
- 2-3 hours per week
- Regular certificate delivery
- Open enrollment - start anytime
- Full course access
- Digital certificate
- Course materials
Get course information
Earn a career certificate
