Career Advancement Programme in Social Media Customer Relationship Management

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Social Media CRM Career Advancement Programme: Elevate your career in customer service. Designed for customer service professionals, social media managers, and marketing teams.

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About this course

This programme teaches best practices in social media engagement and customer relationship management. Learn to leverage platforms like Facebook, Twitter, and Instagram. Master social listening, crisis communication, and sentiment analysis techniques. Gain practical skills in social media analytics and reporting. Develop strategies for improving customer satisfaction and building brand loyalty. Boost your career with in-demand skills. Explore the programme today and transform your customer interactions.

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Course details

• Understanding Social Media Landscapes & Platforms
• Social Listening and Sentiment Analysis
• Crisis Communication Management on Social Media
• Building and Engaging Online Communities
• Content Strategy for Social CRM
• Social Media Analytics & Reporting
• Customer Service Best Practices on Social Media
• Tools and Technologies for Social CRM
• Ethical Considerations in Social CRM
• Measuring ROI in Social CRM

Career path

Career Advancement Programme: Social Media CRM (UK)

Job Role Description
Social Media Manager Develop and execute social media strategies, manage community engagement, and analyze performance metrics. A key role for brand building and customer retention.
Social Media Specialist (Customer Service) Provide exceptional customer service via social media channels, resolving issues and building positive relationships. Focuses on immediate customer needs and online reputation management.
Community Manager Cultivate a thriving online community, fostering engagement and brand loyalty through interactive content and proactive communication. Essential for long-term customer relationships.
Social Media Analyst Analyze social media data to identify trends, measure campaign effectiveness, and provide insights for strategic decision-making. Critical for data-driven improvements.
CRM Specialist (Social Media Integration) Integrate social media data with CRM systems to provide a holistic view of the customer journey. This bridges social media and sales data for optimized customer experience.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Earn a career certificate

Sample Certificate Background
CAREER ADVANCEMENT PROGRAMME IN SOCIAL MEDIA CUSTOMER RELATIONSHIP MANAGEMENT
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
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