Professional Certificate in AR/VR Customer Experience
Published on June 23, 2025
About this Podcast
HOST: Welcome to our podcast, today I'm thrilled to have an expert in the field of AR/VR customer experience. Can you tell us a bit about your background and how you got into this exciting area? GUEST: Sure, I've been a UX designer for over a decade, and I became interested in AR/VR a few years ago when I saw its potential to transform customer interactions. I've since focused on integrating these technologies into UX design. HOST: Fascinating! Now, this Professional Certificate in AR/VR Customer Experience is quite unique. What are some key UX/UI design principles that are specific to virtual and augmented reality? GUEST: One crucial principle is spatial understanding, as AR/VR experiences often involve 3D environments. Designers must also consider unique interaction methods, such as gaze or gesture-based controls, and account for motion sickness in VR experiences. HOST: That's insightful. As more businesses adopt AR/VR, what current industry trends should learners be aware of when designing immersive customer experiences? GUEST: There's an increasing focus on accessibility, ensuring that AR/VR experiences can be enjoyed by people with various abilities. Additionally, integrating AI into AR/VR is becoming more prevalent, enabling personalized and adaptive experiences. HOST: Those are important considerations. Now, what challenges have you faced or observed when designing AR/VR experiences, and how can learners prepare to overcome them? GUEST: One major challenge is the limited availability of standardized design guidelines across different AR/VR platforms. Learners can stay updated on platform-specific best practices and participate in design communities to share knowledge and learn from others. HOST: Great advice. Looking to the future, where do you see the field of AR/VR customer experience heading, and how can professionals stay ahead of the curve? GUEST: We'll likely see more integration of AR/VR into everyday life, from retail to education and beyond. To stay relevant, professionals should continue learning about emerging technologies, refining their skills, and staying connected to the AR/VR community. HOST: Thank you for sharing your insights and experiences with us today. This Professional Certificate in AR/VR Customer Experience promises to equip learners with the skills they need to transform businesses and customer interactions. If you're interested in this exciting field, be sure to check out the course!
