Advanced Certificate in Technology and Empathy
Published on June 24, 2025
About this Podcast
HOST: Welcome to our podcast, today I'm thrilled to be talking with Dr. Jane Smith, an expert in the field of technology and empathy, and the lead instructor for the Advanced Certificate in Technology and Empathy. Dr. Smith, can you tell us a bit about this program? GUEST: Absolutely! This certificate bridges the gap between technological innovation and human-centered design, focusing on emotional intelligence, inclusive technologies, user research methodologies, and ethical considerations. HOST: That sounds fascinating. How did you become interested in this unique intersection of technology and empathy? GUEST: As a tech professional, I noticed the lack of emotional intelligence in software development and product strategy. I wanted to create a course that would help professionals develop those crucial skills. HOST: And what current industry trends are most relevant to your course? GUEST: There's growing recognition that technology should be designed with a deep understanding of users' needs, emotions, and diverse backgrounds. This is driving demand for professionals who can combine technical expertise with empathy. HOST: That makes sense. Are there any significant challenges you've faced in teaching this subject matter? GUEST: Yes, sometimes students struggle to apply empathy in a technical context. But once they grasp the importance of emotional intelligence in user research and product strategy, they see the value and impact it brings to their work. HOST: That's a great point. Looking to the future, what do you envision for the role of empathy in technology? GUEST: I believe empathy will become even more critical as technology continues to shape our society. By fostering empathy in tech professionals, we can create more inclusive, ethical, and impactful technologies. HOST: Dr. Smith, thank you for joining us today and sharing your insights on the Advanced Certificate in Technology and Empathy. It's been an enlightening conversation, and I'm sure our listeners have gained valuable perspectives on this in-demand specialization.
