Level 3 Diploma in Retail Skills (Sales Professional)

Credits	Awarding body	Delivery mode
	This is a bespoke qualification, exclusively awarded by the London School of International Business (LSIB), designed to meet industry-specific needs.	Online

Overview

The Level 3 Diploma in Retail Skills (Sales Professional) (QCF) is designed to provide learners with the knowledge and skills necessary to succeed in a sales-focused role within the retail industry. This course covers various aspects of sales and customer service, including effective communication, product knowledge, sales techniques, and building customer relationships. Learners will develop a strong understanding of customer needs, how to identify sales opportunities, and how to provide exceptional service to drive sales and enhance customer satisfaction. The course also emphasizes the importance of teamwork, personal development, and professionalism in a retail sales environment. Graduates will be equipped with the skills and confidence to pursue careers as sales professionals in a range of retail settings, such as department stores, specialty shops, and online retailers.

Entry requirements

Educational Background:

Previous Qualification: Applicants should have successfully completed a Level 2 qualification (e.g., GCSEs, Level 2 Certificate, Diploma) or hold an equivalent credential. Higher qualifications are also accepted.

OR
Relevant Experience: Candidates with over 1 year of professional experience in their respective industry are encouraged to apply, as their practical knowledge is highly valued.

Age Requirement:

Minimum Age: Applicants must be 16 years or older. This program is designed to support both recent school leavers and those with some professional experience in advancing their careers.

Units covered

Mandatory Group A
- Work effectively and support others in a retail organisation

Optional Group B
- Audit stock levels and stock inventories in a retail environment
- Source required goods and services in a retail environment
- Monitor and help improve food safety in a retail environment
- Manage staff to receive goods in a retail environment
- Organise and monitor the storage of stock in a retail environment
- Maintain the availability of goods on display in a retail environment to promote sales
- Manage the payment transaction process in a retail environment
- Help customers to choose alcoholic beverages in a retail environment
- Help customers to choose specialist products in a retail environment
- Deputise for the leader of a retail team
- Contribute to the continuous improvement of retail operations within own area of responsibility
- Manage the prevention of wastage and loss in a retail environment
- Produce staffing schedules to help a retail team to achieve its targets
- Monitor and support secure payment point use during trading hours

Optional Group C
- Hand-process fish in a retail environment
- Process greengrocery products for sale in a retail environment
- Finish meat products by hand in a retail environment
- Organise own work to meet a dough production schedule a retail environment
- Select, weigh and measure bakery ingredients
- Hand-divide, mould and shape fermented dough
- Maintain foods safety while working with food in a retail environment
- Pick products in a retail environment to fulfil customer orders
- Check stock levels and sort out problems with stock levels in a retail environment
- Maintain moisture levels for crops or plants
- Provide nutrients to crops or plants
- Remove unwanted plant growth to maintain development
- Identify and report the presence of pests, diseases and disorders
- Finish bake-off food products in a retail environment
- Glaze, coat or decorate bake-off products for sale in a retail environment
- Demonstrate products to customers in a retail environment
- Provide a bra fitting service in a retail environment
- Advise customers on the fixing and care of tiles
- Cash up in a retail environment
- Promote a retail store’s credit card to customers in a retail environment
- Provide service to customers in a dressing room in a retail environment
- Promote food or drink products by offering samples to customers
- Help customers to apply for a retail store’s credit card and associated insurance products
- Help customers to choose delicatessen products in a retail environment
- Portion delicatessen products to meet customer requirements in a retail environment
- Merchandise plants and other relevant products
- Demonstrate make-up and skincare products to customers at a beauty counter in a retail environment
- Operate a customer record card system on a beauty counter in a retail environment
- Organise the delivery of reliable customer service
- Improve the customer relationship
- Work with others to improve customer service
- Monitor and solve customer service problems
- Promote continuous improvement

Payment plans

Please find below available fee payment plans:

6 months - GBP £1250

● Payment option (a): GBP £416 x 3 monthly instalments
● Payment option (b): GBP £1187.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

9 months - GBP £950